Information for the public
About this information
This information explains the advice about improving the experience of care for people using adult NHS services that is set out in NICE clinical guidance 138. The information applies to people using the NHS in England and Wales.
NICE has also published a guideline on shared decision making that describes how healthcare professionals can work with you to share decisions about your care.
Does this information apply to me?
Yes, if you are using adult NHS services.
No, if you are using NHS services for mental health (NICE has produced separate information on service user experience in adult mental health).
This information does not cover carers' experiences of NHS services.