Quality standard
Quality statements
Quality statements
Statement 1 Older people using home care services have a home care plan that identifies how their personal priorities and outcomes will be met.
Statement 2 Older people using home care services have a home care plan that identifies how their home care provider will respond to missed or late visits.
Statement 3 Older people using home care services receive care from a consistent team of home care workers who are familiar with their needs.
Statement 4 Older people using home care services have visits of at least 30 minutes except when short visits for specific tasks or checks have been agreed as part of a wider package of support.
Statement 5 Older people using home care services have a review of the outcomes of their home care plan within 6 weeks of starting to use the service and then at least annually.
Statement 6 Home care providers have practice-based supervision discussions with home care workers at least every 3 months.