The NICE guideline on patient experience in adult NHS services: improving experience of care for people using adult NHS services (CG138) has been checked by NICE to establish whether updates are needed.  

Registered stakeholders for the guideline are invited to comment on the provisional decision via this website. 

If you’re commenting for an organisation, your organisation needs to be registered as a stakeholder.

Not eligible? Contact the registered stakeholder organisation that most closely represents your interests and pass your comments to them.

We can accept comments from individuals. These will be considered, but you won’t get a formal response and they won’t be posted on the NICE website. Wherever possible we encourage you to submit your comments through a registered stakeholder organisation.

Note that the provisional review decision presented here does not constitute NICE's formal decision on this guideline. The decision is provisional and may change after consultation.

How to submit your response:

This consultation is using our new online commenting software. This means that we are not accepting responses on a Word form sent by email.

To leave a response you must sign into your NICE account. If you don’t already have a NICE account you can create one.

Once you’ve signed in, you can see the questions we want you to answer by clicking on the ‘Open questions’ tab. You can then leave your responses by typing into the comment boxes. You must save each response by clicking the ‘Save answer’ button under the comment box. If you want to edit your answer, you can just type straight into the box.

Once you’ve saved all your answers, you should review them before submitting your response. There is a link to the review page at the top of the questions panel. When you’re happy with your answers, answer the questions at the bottom of the review page and click the ‘Submit my response’ button.

If you have any questions please contact us.

All responses must be submitted by 5pm on Friday, 2nd July 2021

NICE is unable to accept:

  • Comments from non-registered organisations – if you wish your comments to be considered please register via the NICE website
  • Comments received after the consultation deadline (5pm)
  • More than one response per stakeholder organisation
  • Confidential information or other material that you would not wish to be made public.
  • Personal medical information about yourself or another person from which your or the person’s identity could be ascertained.

What will happen to your comments?

  • Comments from registered stakeholders, nominated expert reviewers and individuals will be sent to the review team at the end of the consultation. These will inform the final decision made by NICE.  
  • No action will be taken upon receipt of personal comments, comments from non-registered organisations and late comments.

Anticipated review decision publication date: August 2021

Further information:


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