Individual research recommendation details

Recommendation ID

CG136/1

Question

Training in the use of the national quality standard and guidance on service user experience of care:- For people using adult mental health services, what is the effect of training community mental health teams (CMHTs) and inpatient ward staff in the use of the national quality standard and underpinning guidance on service user experience, when compared to no training, on service
users' experience of care?

Any explanatory notes
(if applicable)

Why this is important:- The primary purpose of NICE quality standards is to make it clear what quality care is by providing patients and the public, health and social care professionals, commissioners and service providers with definitions of high-quality health and social care. However, little is known about the impact of training health and social care professionals in the use of quality standards.
This question should be answered using a cluster randomised trial of community mental health teams (CMHTs) and inpatient ward staff to evaluate the impact of training them in the use of the national quality standard and underpinning guidance on service user experience of care. Three types of intervention should be included in the design:
• CMHTs and wards with no training
• CMHTs and wards where training is delivered by a professional trainer
• CMHTs and wards where training is delivered by a professional trainer and service user(s).
Satisfaction with care and other aspects of service user experience should be surveyed.
Qualitative interviews with service users and providers should be used to increase the explanatory power of the study.

Source guidance details

Comes from guidance

Service user experience in adult mental health: improving the experience of care for people using adult NHS mental health services

Number

CG136

Date issued

December 2011

Other details