- Recommendation ID
- NG94/6
- Question
Clinical call handlers:- What is the most clinically and cost-effective use of clinical call handlers in a telephone advisory service in terms of i) the ratio of clinical to non-clinical call handlers and ii) point of access to clinical call handlers in a telephone advisory service pathway? [See the evidence review on non-emergency telephone access and call handlers.]
- Any explanatory notes
(if applicable) None
Source guidance details
- Comes from guidance
- Emergency and acute medical care in over 16s: service delivery and organisation
- Number
- NG94
- Date issued
- March 2018
Other details
| Is this a recommendation for the use of a technology only in the context of research? | No |
| Is it a recommendation that suggests collection of data or the establishment of a register? | No |
| Last Reviewed | 31/03/2018 |