Patient experience in adult NHS services: improving the experience of care for people using adult NHS services

Update information

June 2021: We replaced recommendations 1.5.20 to 1.5.27 on shared decision making with a link to the NICE guideline on shared decision making.

Minor changes since publication

October 2021: We made minor changes to the wording in recommendations 1.1.1, 1.1.3, 1.3.5, 1.3.10 and 1.5.14 to take account of people with more than 1 condition. We also added a cross-reference to NICE's guideline on multimorbidity in recommendation 1.1.1 and to NICE's guideline on babies, children and young people's experience of healthcare in the introduction. We updated the links in recommendation 1.2.12.

June 2021: We removed appendix A on recommendations adapted from published clinical guidelines.

February 2020: We replaced the quality statements in the guideline with a link to the updated NICE quality standard on patient experience in adult NHS services.

October 2015: We updated recommendation 1.4.3 to cite the Health and Social Care Safety and Quality Act 2015.

ISBN: 978-1-4731-3702-8