Patient experience in adult NHS services: improving the experience of care for people using adult NHS services

Reasons for the decision

No update is proposed for all areas of the guideline. There was limited new evidence and this generally supported existing recommendations. In addition, the themes of patient experience that are covered by the guideline are general in nature and do not change rapidly over time.

Recommendations 1.5.20 to 1.5.27 were not included within the current surveillance review as they have been replaced by NICE's guideline on shared decision making.

For further details and a summary of all evidence identified in surveillance, see appendix A.