What you should expect

Information for the public

People who provide your home care services should:

Give you information in a way that you understand and in a format you can use.
Make sure home care workers have had the right training.
Make sure home care workers have enough time to give you good care.
Take action straight away if your care worker is late or misses a visit.
Regularly check that you are happy with your care.
Tell you about local organisations that provide specialist support (such as local societies for people who are deaf, blind, deafblind or have dementia).
Make sure you know who to contact if you have a complaint.