Tools and resources

Tailored resource: The named care coordinator role from the perspective of older people

Named care coordinator: the person

Named care coordinator: the person

A person who is able to form good relationships and can easily create a rapport

Having the right person as your named care coordinator was identified by the focus group participants as the single most important factor. In their discussions they emphasised the difference that a good relationship between the person and their named care coordinator could make – people using health and social care services would feel understood, supported and empowered. They talked about the importance of having 'a heart for the job' and being both a team player and a leader. They suggested a number of personal characteristics that they believe to be fundamental to this role:

  • Patience

  • Empathy

  • Sense of humour

  • Sound judgement

  • An open mind

  • Flexibility

  • Tact

The discussions also provided a clear picture of what the participants would value in a named care coordinator:

  • A good listener and an effective advocate

  • The ability to establish trust and build confidence

  • An understanding of the importance of face to face contact and keeping in touch

  • Respect for the full history of each individual

  • The ability to work well with others

  • Status and authority, and the ability to make changes

  • Recognition of the importance of equality and diversity.

People living in a care home felt the role would be particularly valuable to them in terms of providing a voice, influencing and advising other staff, and maintaining their dignity. They emphasised the importance of the person having high standards, compassion and kindness.

"The role would be of great benefit to those of us who do not have a next of kin".


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