Working with you

Information for the public

Staff should involve you and the person you care for in all decisions, and answer any questions you have at any point. When talking to you and the person you care for, they should:

find out what matters to you
give you all the information you need, so you can decide what to do
explain why they think a treatment that is mentioned here won't work
give you details of who to contact if you have any questions
make sure that you understand what they are saying, and have enough time to discuss everything you need.

When discussing possible care and treatments, staff should explain all the options, including the advantages and disadvantages of each. They should make sure that you and the person you care for understand what all meetings, care and treatments are for before they start, and again while they are going on.

Staff should encourage you to get involved, and provide training and support to help you contribute to any care and treatments.